KZ EDA 3 Pairs Wired Earphones

Order processing times;

0-1 business days, Cut off for orders is 2pm, all orders after this shall be processed on the next working day.

Shipping cost;

All shipping on our products is Free.

Expected delivery;

United Kingdom  2-10 Business days

Potential Service interruptions;

Please bare in mind that some products may take longer than others as some of our products are sources from outside of the UK and as a result can lead to potential delays which are outside of our control.

Returns, Changes and cancellations;

All information regarding the above can be found on our Returns Policy.

Returns are accepted for up to 30 days from initial purchase.

Refund process;

• Email us at SupplyJamYT@gmail.com stating the reasons why you are requestion a refund (I.e. Faulty, damaged on arrival, missing items etc) where we will reply to your query within 1 business day, please provide as much detail as possible and any photographic evidence of the issue to help reduce the time taken to fully process your claim.
  
• Upon receipt of your claim you will be provided details of where to return the product so it can be investigated by ourselves (please note that the shipping cost at this point will not be paid by us (DrumBudz).
• Once the product has been received the investigation will be completed within 1-2 business days to conclude the outcome.
• Once the investigation is complete we shall respond with the outcome, and if that should be that your request is accepted then shipping cost of the item back to us along with the product itself shall be issues to you at the earliest possible opportunity (the customer).
• Should your refund request not be successful we shall state why this is so and provide evidence for why this is ineligible, please see list of reasons below for criteria for ineligible refunds.

criteria for ineligible refunds;

• upon testing no fault could be established from what was described by the customer(yourself).
• Accidental damage - this includes fall damage, water damage, tampering with the product.
• The refund request is outside the 30 day return policy.

Exchanges;

We do not offer Exchanges on our products.

Partial refund;

We do not offer partial refunds.

10% off your whole order when you purchase 2 items or more.

Limited to Easter weekend ONLY.

Starts on April 18th and finishes on April 22nd

Don't miss out!